Terms & Conditions

 

Rathlin Island Glamping

Terms and conditions

 

GENERAL PRINCIPLES

  • Self-catering units contain 1 double bed, 1-day bed and 1 single pull-out bed, and are equipped with shower, w/c, wash-hand basin, microwave oven, fridge, kettle, dishware and cutlery. Bed linen and towels are not provided. Guests are expected to bring their own sleeping bags and towels.  (SLEEPING BAGS AND TOWELS CAN BE HIRED AT AN ADDTIONAL COST)
    Theft, damage or inappropriate use of fittings and equipment may result in legal action.

 

INSTALLATION AND OCCUPANCY

  • Guests will be expected to adhere to the occupancy limits. The units DO NOT HAVE the capacity for extra bedding. Guests may entertain visitors on site between 10.00 a.m. and 8.00 p.m., provided this has been arranged in advance with management. Any unauthorised person can be asked to leave the site immediately. • All persons staying on or visiting the site use the facilities provided entirely at their own risk and the Management cannot accept liability for loss, damage or injury to persons or property caused on its premises other than our strict legal liability. • Guests are obliged to take care of their personal items and valuables while staying with us. Rathlin Island Glamping will not be responsible in the case of missing possessions.

 

BOOKINGS AND REGISTRATION

Deposit must be paid to secure booking in advance, followed by full payment on arrival. Note there is no card facilities on site and limited bank facilities on the island.

  • The person in whose name the booking has been made will be deemed responsible for his/her group during the entire stay and will be asked to provide full contact details. The maximum number of persons staying in a Glamping unit may not exceed four. • Guests may check in between 1pm and 6pm daily. Check-ins after this period will need to be organised with management in advance. Check-out time is 10.00 a.m. latest. • Persons deemed to have provided misleading information when booking can be refused admission or asked to leave, forfeiting their reservation fee.

 

Cancellation/No-Show Policy 

  • Deposits are strictly non-refundable.
  • It is the responsibility of person or persons staying to organise own ferry crossings. Booking well in advance is advised. Deposit fees will not be refunded for person or persons unable to access Ferry crossings, during times when Ferry crossings are running to schedule.
  • In the event of Ferry cancellations, a full refund of deposits paid will be returned.

 

Smoking 

  • Smoking / Vaping is not permitted in the Pods or in any communal areas on site.

 

BBQs

  • Barbecue facilities are onsite and we do not permit disposable Barbecues in close proximity to the pods or on picnic benches adjacent to pods.

 

COMMUNITY AND CO-OPERATION

  • Since this is a family-oriented facility, guests are asked to co-operate in ensuring young and old alike have a pleasant, positive experience during their stay at Rathlin Glamping.

 

Families First

  • We would like all our guests to have a unique, enjoyable and memorable stay especially the little ones. For this reason, we regret that Hen Parties and Stag Parties are not permitted. Children must be supervised by a responsible adult at all times.

 

 PETS

  • There is a fee of £15 per pet per night and this regulation does not apply to Assistant Dogs/ Guide Dogs.  However, we would still like to know in advance when an Assistant/Guide Dog is staying.  All pets must be supervised and not left in pod unattended. As part of the general Rathlin Code ‘all dogs must be kept on a lead at all times. Guests are responsible for cleaning up after their pets.

 

Noise Restrictions

  • Noise restrictions apply between 10.00p.m. and 8.00a.m. Loud music is not permitted at any time; if you want to listen to music, please use headphones. We want our guests to cooperate and respect other guests on site and local island residents. Any person or persons in breach of the Noise restrictions will receive a warning and, upon a second transgression, will be asked to leave immediately without refund.

 

Damages and Breakages

  • Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the stay & you may be charged for any loss or damage. Please make sure you switch off lights, heating, or any electrical appliances when you go out – we’re an eco-friendly holiday home. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
  • Please note that if any keys issued are not returned at the end of your stay, the cost of replacement will be charged to you. £20 per key no compensation will be given for any temporary outage of electricity, gas, water.
  • The owners are not responsible for the loss of any personal belongings or valuables of the guest.
  • All inventory must remain in the property and not be taken to another property.

 

Hot tub rules

  • We want you to enjoy and get the most from your hot tub during your stay.
  • For the comfort of our guests and neighbours and to adhere to general noise restriction rules, Hot Tubs MUST NOT be used after 10pm or prior to 10am daily.
  • To comply with best practice, we will check the hot tub twice a day (morning and evening). Please vacate the hot tub if requested to allow our staff to test the water and add any necessary chemicals.
  • In the event of adverse test results the hot tub may need to be closed for a period.
  • We reserve the right to withdraw the hot tub without refund in the event of misuse.
  • If the hot tub needs to be shut down, cleaned and refilled due to misuse then an additional charge of £130 will apply.
  • Please note: Due to our quick turnaround time, during busy periods and in the winter months the hot tub may not be up to the correct operating temperature when you arrive. On the day of your departure your hot tub will not be available after 8.00am so that it can be thoroughly cleaned and disinfected for the next guest.

 

Hot tub General Guidance :

  • Towels and Gowns will be available for two persons staying. Additional guests should bring their own for usage.
  • Undo clips and use the cover lifter to remove the cover. The cover should never be placed onto the ground. The replacement of damaged clips is subject to a charge of £20 per clip.
  • Ensure that the hot tub is never fully switched off, as this will cause loss of heat and affect sanitation.
  • Take care when entering and leaving the hot tub as the surrounding areas can become slippery when wet.
  • When not in use make sure the cover is on and secure.

 

Your Health & Wellbeing:

  • Our hot tubs are set at 38degrees Celsius and we recommend that this should not be exceeded.
  • At 38 degrees Celsius you are advised to limit your time in the hot tub to a maximum of 15 minutes in each use.
  • Exceeding this time can affect your inner organs and cause fever-like conditions.
  • Please shower and rinse before using the hot tub, as this washes away many of the common skin bacteria and chemicals that will reduce the effectiveness and cleanliness of the hot tub. There is an ensuite shower available for your use.
  • People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub due to the risk of spreading infection.
  • Pregnant women and persons with heart disease, diabetes, low or high blood pressure, or any serious illness should consult their doctor before using the hot tub.
  • Children under 16 must be supervised by a suitable adult at all times.
  • Strictly children below the age of 10years must not use hot tub.
  • Never use the hot tub alone
  • Excessive exposure to the hot tub can increase the risk of allergic reactions and skin complaints.
  • If any allergic reaction occurs leave the hot tub and rinse off in the shower, then contact the owner and seek advice from your medical practitioner.

 

Please Note:

  • Do not use the hot tub if you notice any deterioration or discolouration of the water. Contact the owner and stop anyone from using the hot tub until it has been checked.
  • Do not consume alcohol before or during hot tub use. The heat of the water speeds up the effects of alcohol and can cause sleepiness, dizziness, and unconsciousness.
  • Do not use the hot tub while using narcotics or other medication that may cause sleepiness, drowsiness, or raise/lower blood pressure.
  • Do not use the hot tub after a heavy meal or exercise as the water temperature can affect your heart rate.
  • Do not drink or immerse your head in the hot tub water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line.
  • Do not bring glass near the hot tub, as broken glass is a serious hazard and breakages will require the hot tub to be drained and cleaned. Plastic alternatives are available in each lodge.
  • Do not exceed the maximum occupancy of your hot tub. (MAXIMUM OF 4 persons)
  • Do not sit on the plastic lid, which covers the filter, or the hot tub cover.
  • Do not use any electrical appliances near/in the hot tub.
  • Do not use the hot tub if you have added water yourself, as the chemical balance will need to be reset.
  • Please ensure you understand how to remove and store the cover when using the hot tub as this is an expensive item to replace.
  • Please ensure all guests in the Pods are aware of the above guidelines and safety
    These terms and conditions may be altered or added to at any time by Management.

Thank you!

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